Shipping policy

Thank you for choosing Wall Wraps NZ for your products and services. We aim to provide you with the best shopping experience, including reliable and efficient shipping services. Please review our shipping policy to understand how we handle the shipping of your orders.

1. Shipping Destinations

We ship our products to customers in worldwide please contact our customer support team to discuss possible shipping options.

2. Order Processing Time

2.1 Processing Time: Most orders are processed within 3-5 business days after the order has been placed. This time frame may vary depending on the product, customization, and demand. Please check the product description for any specific processing time.

2.2 Custom Orders: If your order includes customizations or personalized items, processing time may be extended. We will provide you with an estimated delivery date upon order confirmation.

3. Shipping Methods

3.1 Shipping Carriers: We utilise reputable shipping carriers to ensure the safe and timely delivery of your orders.

3.2 Shipping Options: Depending on your location and the products ordered, you may have the option to choose from various shipping methods, including standard shipping, express shipping, and other alternatives. The availability of these options will be displayed during the checkout process.

4. Shipping Costs

4.1 Shipping Fees: Shipping fees are calculated based on the weight, dimensions, destination, and shipping method selected for your order. These costs will be itemized and displayed in your shopping cart before you complete your purchase.

4.2 Free Shipping: We may offer free shipping for qualifying orders or promotions. Please check our website or promotional materials for details on any ongoing free shipping offers.

5. Estimated Delivery Time

5.1 Delivery Time: The estimated delivery time for your order will depend on the shipping method chosen and your location. Standard shipping typically takes 3-4 business days, while express shipping may arrive within 1-2 business days. These estimates are based on business days and exclude weekends and holidays.

5.2 Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

6. Order Tracking

You can track the status of your order by visiting the "Order Tracking" section on our website or by using the tracking link provided in your shipping confirmation email.

7. Shipping Delays

7.1 Unexpected Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as extreme weather conditions or carrier-related issues may cause delays. We apologize for any inconvenience such delays may cause.

7.2 Communication: In the event of a significant delay or issue with your shipment, our customer support team will reach out to you to provide updates and assistance.

8. International Shipping

For international orders, please note that customs duties, taxes, and fees may apply depending on your country's regulations. Customers are responsible for any additional charges related to customs clearance. We recommend checking with your local customs office for more information.

9. Contact Information

If you have any questions or concerns about your order's shipping status or our shipping policy, please feel free to contact our customer support team at hello@wallwraps.co.nz

10. Updates to the Shipping Policy

We may update this shipping policy from time to time to reflect changes in our processes or to comply with legal requirements. Please check this page periodically for any updates.

By placing an order with Wall Wraps NZ, you agree to adhere to the terms and conditions outlined in this shipping policy.

Thank you for choosing Wall Wraps NZ. We appreciate your business and trust in our shipping services.