Terms of service

Terms & Conditions

Thank you for selecting Wall Wraps NZ™ as your preferred online shopping destination.

To ensure a smooth and efficient shopping experience, we kindly request that you review and familiarize yourself with our comprehensive terms and conditions, covering various aspects such as ordering, delivery, returns, refunds, and samples. By accessing and using our website, you agree to be bound by these terms and conditions.

General

When you place an order for our products, whether through our online platform, telephone, or in writing (including email communication), you implicitly accept and indicate your consent to abide by these terms and conditions

 Currency

All transactions are conducted New Zealand Dollars. 

Payment Options

To provide you with convenience and flexibility, we accept payments through VISA, MasterCard, PayPal, and Electronic Funds Transfers (EFT). Please reach out to us for the EFT Banking Details. Our prices are quoted in New Zealand Dollars and include GST. If you choose to make an online credit card payment, the amount will be deducted immediately. Rest assured that our website is protected with SSL sockets and approved as a secure platform for credit card transactions. For further information, please refer to the Website Use & General Liability Disclaimers section below.

Order Placement

All orders are made directly through our online store, Wall Wraps NZ. Orders are processed on a first-come, first-served basis. The lead times and delivery dates can be found on the Wall Wraps NZ website. Please note that all products are subject to availability.

Order Confirmation

Your order will be considered binding upon its acceptance by Wall Wraps NZ. We reserve the right to accept your order conditionally, contingent on the availability of the requested products. If, due to unforeseen circumstances or unavailability of certain items, we are unable to fulfill your order, Wall Wraps NZ retains the right to cancel it. In such instances, we will promptly inform you of the situation by way of email to the address used at the time of placing the order.

 Natural Fibres

It's essential to be aware that textiles made from natural fibres may exhibit irregularities in hue and texture, which contribute to their unique character. Consequently, exact color matches cannot always be guaranteed.

Samples

Wall Wraps NZ offers samples that are generally around A4 in size, with a minimum size of A5. Most samples are approximately 21cm wide and 25cm long.

Refunds and Cancellation Policy

We would like to inform you that Wall Wraps NZ does not offer refunds for samples. Although the samples may not be precisely A4 size, they will provide a representative portion of the design, colour, and texture. To view the full pattern repeat, we recommend considering the purchase of a full roll.

 Return Policy

 Non-Returnable Items

While we strive to accommodate returns, certain goods cannot be returned under any circumstances:

(a) Goods that have been in your possession, or in the possession of your designer or agent, for more than seven (7) days.

(b) Goods that are not in their original condition, including packaging.

(c) Made-to-order (MTO) items, unless they are found to be faulty. This includes Custom Murals.

Refunds for Specific Circumstances

At Wall Wraps NZ, we are pleased to offer full refunds in the following scenarios:

(a) In the event that our technical team identifies the product as faulty or defective, and no replacement is available at that time. For more detailed information, kindly refer to the Claims section below.

(b) If the product received does not match the advertisement, description, or the sample you ordered, please note that slight colour variations can occur in the printing process so please be aware of this when comparing to the sample to the product.

Please note that refunds will not be provided for choices made in error, overruns, incorrect quantities, or miss calculations.

To be eligible for a refund, all claims must be submitted via email to hello@wallwraps.co.nz within seven (7) days from the date of delivery. In the event of any unforeseen circumstances preventing us from delivering your order, we reserve the right to cancel it and provide a full refund.

Installation and Warranty

Our responsibility extends solely to product faults and defects occurring during the manufacturing process. Prior to installation, it is crucial to thoroughly inspect all products and for any faults. Should the product be found defective or faulty, a full replacement will be provided upon acceptance by our technical team.

For your convenience, we provide detailed installation instructions recommended by the manufacturer, including information on the installation process and preferred adhesive. However, we cannot accept responsibility for faults or defects arising from failure to follow these instructions during or after installation. To ensure the best results, we strongly advise seeking professional installation services.

Should you choose to undertake the product installation yourself (DIY), please be aware that you do so at your own risk.

Upon receiving your order, it is essential to perform the following checks:

  1. Ensure the visible manufacturing label is present and verify that the batch numbers match.
  2. Unroll the first three (3) meters of the same batch to inspect for any print errors or unusual markings. Please take note that our responsibility is limited to the first three (3) meters of the same batch, and we assume no liability beyond this point.

Refunds for Product Faults

To initiate a refund due to a faulty or defective product, it is essential to submit your claim within fourteen (14) days from the date of delivery via email to hello@wallwraps.co.nz will be required to provide Wall Wraps NZ with the relevant details, including your invoice number, receipt date, application method, a thorough description of the fault or defect, and a digital image illustrating the issue. In some cases, Wall Wraps NZ might request you to return the faulty or defective product for evaluation by our technical team. Should this be necessary, please note that you will be responsible for the return shipping cost. Once our technical team confirms the product's fault or defect, Wall Wraps NZ will reimburse the delivery cost (as reasonably determined) and, whenever feasible, offer a replacement. If providing a replacement is not possible, a full refund will be issued.

Returning Products

The return address for the product is: 1 Minnie Street, Eden Terrace, Auckland, 1024

 Limitation of Liability

Wall Wraps NZ's liability pertaining to any fault or defect in the quality, condition, description, delivery delay, or fitness for the purpose of our products is restricted to a sum not exceeding the purchase price of the specific goods. We shall not be held responsible for any labour or liquidated damages under any circumstances.

Website Use & General Liability Disclaimers

The website wallwrapsnz.com and wallwraps.co.nz, including all information, content, materials, and products provided on or through these sites, are offered on an "as is" and "as available" basis unless otherwise specified. Wall Wraps NZ does not make any express or implied representations or warranties regarding the operation or availability of this site or the information, content, materials, or products included or made available to you through the site, unless otherwise specified. Your use of this site is at your own risk.

Wall Wraps NZ shall not be held liable for any damages of any kind arising from your use of this site, the information, content, materials, or products included or made available to you through this site, or the products purchased through this site. This includes direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified.

Please note that individual computers, monitors, tablets, and mobile devices may cause variations in the actual product colours, which might differ slightly from what is seen online.

Wall Wraps NZ reserves the right to revoke any account and access rights of any registered user who violates our terms and conditions, including misusing intellectual property, unauthorized account use, or engaging in improper or illegal conduct.

Privacy Policy

Wall Wraps NZ does not retrieve any information from your computer when placing user cookies. However, please ensure that cookies are enabled to use the cart function.

We are committed to safeguarding your email address and will never share or sell it to third parties. Nevertheless, we may utilise your information to enforce terms, prevent fraud, or address other illegal activities. Your account information may be shared with third-party service providers who assist us in processing payments and shipments. They are authorized to use your information solely for the contracted services.

To ensure data security, we employ HTTPS, which utilizes SSL/TLS encryption under Hypertext Transfer Protocol (HTTP). While we have taken extensive measures to secure your data, we cannot guarantee complete privacy and security for all internet transmissions, even with encryption. By using this site, you acknowledge this fact, understand that unintended recipients may access the information you send, and hold Wall Wraps NZ harmless in such cases.
In case of necessity, we will comply with subpoenas or court orders instructing us to provide your personal information.
Our terms and conditions are governed by the laws of New Zealand.
Wall Wraps NZ reserves the right to modify our terms and conditions without prior notice.

 Wall murals and pixelation
Large-Scale Wall Murals

When ordering and installing wall murals through our services, it is important to note that these murals are typically designed for large-scale applications. The dimensions, quality, and overall appearance of the mural are tailored to suit such dimensions. Users should be aware that the final output may differ from smaller-scale prints in terms of image clarity and pixelation.

Acceptable Pixelation

  1. It is natural for large-scale wall murals to exhibit some degree of pixelation when viewed up close due to the enlargement of images. This pixelation is generally acceptable and should be expected to some extent.
  2. We strive to maintain the highest quality possible within the constraints of large-scale printing. However, users should understand that the resolution of the original image can affect the level of pixelation in the final product.
  3. Pixelation that results in a significant loss of image quality or the inability to discern the subject matter may not be acceptable. In such cases, users are encouraged to consult with our customer support team to explore available options.

Image Quality and Specifications

  1. To achieve the best possible results for large-scale wall murals, we recommend providing images that meet our specified resolution and format requirements. These requirements will be detailed in our image submission guidelines.
  2. Users are responsible for ensuring that the images they submit for mural printing are of sufficient quality and resolution. Failure to meet these requirements may lead to increased pixelation or a reduction in overall image quality.

Dispute Resolution

In the event that a dispute arises regarding the acceptable level of pixelation or image quality of a wall mural, our dispute resolution process, as outlined under Refunds for Product Faults, will apply.

Review and Approval for custom wall wraps

Before proceeding with the final production of your wall mural, we offer a review and approval process. During this stage, users will have the opportunity to inspect the mural design and approve it. We encourage users to carefully review the design, including any potential pixelation, and reach out to our customer support team with any concerns before giving their approval.

Custom Design Services

For customers who require custom design services, our design team will work closely with you to ensure that the final wall mural design meets your expectations. This includes addressing any concerns related to pixelation and image quality to the best of our ability.

By using our services to order and install large-scale wall murals, you acknowledge and agree to the pixelation considerations outlined in this. Please read these terms and conditions carefully and contact us if you have any questions or concerns.

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